We are looking for a skilled, dedicated person to fill the position of Service Manager at our Stratford, PE location.

Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Responsibilities:

Reporting to the Branch Manager/Corporate Aftermarket Manager, the Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.

As a leader of service operations, the Service Manager will

• Maintain a safe environment and ensures customer satisfaction by enforcing company policies, processes and procedures.
• Successfully communicate job expectations, monitors job results and coaches employees to achieve optimal results
• Ensure all manufacturer warranty procedures are followed by service department staff.
• Utilize business systems to create and monitor work/repair orders
• Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates.
• Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
• Monitor department efficiencies, operational budget, and expenses.
• Actively participates in recruiting, staffing and development of training plans for all service department staff.

Qualifications:

The ideal candidate will have:

• Above average computer skills, preferably with experience using Microsoft Office.
• 2-3 years experience in supervisory role (Shop Foreman, Lead Hand, Supervisor, etc.) or equivalent.
• A proven ability to effectively communicate with team members to achieve desired results.
• A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
• Experience in the agricultural, heavy equipment, or related industry considered an asset.

Why work with us:

We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.

Please submit your resume today!