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Customer Care Representative - Temp to Perm Sherwood Park 118369

Position: Customer Care Representative - Temp to Perm Sherwood Park 118369
Employer: Victaulic
City: Sherwood Park
State/Province: AB

Job summary
Dealing with a technical client base, you will be required to assist customers in ordering and receiving our products. Your position requires aptitude in customer service, basic pipeline principles, expediting, and time management. You will also provide front line assistance to our Outside Sales force.

As a Customer Care Representative you will communicate with customers via phone, fax, and/or e-mail. You will process orders, quotations and general inquiries through an AS400 based system, in conjunction with web-based applications. You will coordinate material flow between supply chain and distribution in conjunction with Outside Sales, and assist in coordinating larger project execution.

Please be advised this is a temporary to permanent opportunity.

Job Responsibilities:

  • Process customer orders according to internal procedures on web-based and BPCS (AS400) system
  • Respond to internal and external customer inquiries in a timely manner
  • Expedite materials to ensure that customer requirements are met
  •   Liaise with Sales and other departments on customer matters (pricing, shipping etc.)
  • Qualify sales leads and forward to Sales department
  • Participation in the continuous improvement process, training sessions, meetings, skill building development

Education and Skill Requirement:

  • University degree or college diploma preferred
  • Experience in customer service an asset
  • Able to work in a fast paced demanding environment
  • Exceptional verbal and written communication skills
  • Excellent sales personality skills
  • Organization and time management skills
  • Able to multi-task the activities and shifting priorities
  • Familiarity with MS Office Applications (Excel, Word, Power Point, Access)
  • Decision-making, problem resolution and creative thinking skills.

Please note that this position is located in Edmonton, AB.

Please submit your resume today for immediate consideration!

Keywords: customer Service Representative, Customer Service Rep, CSR, Customer Support, customer service agent, customer care representative, customer care agent, Alberta, AB, Edmonton, Ardrossan, Fort Saskatchewan, Beaumont

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