||Automotive Service Advisor Niagara Falls 113579|
||The Performance Group of Automotive Companies|
We are now seeking to hire a Service Advisor for our growing business. This position requires an energetic, customer orientated focused candidate.
You must have the ability to provide exceptional customer service by ensuring communication and follow-up to our customers on repair status and charges; and to promote service sales on maintenance and repair that is identified during the service appointment process.
- Meet and greet customers
- Take service calls from customers to schedule appointments
- Address customer’s questions/needs promptly and professionally
- Identify service needs of customer vehicle based upon historical service data
- Ask the proper questions to ensure the vehicle to be serviced is diagnosed properly
- Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided
- Determine progress of repair/service orders and inform customer accordingly
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
- Establish long-term positive relationships with customers
- Minimum 3 years of automotive Service Advisor experience
- Basic understanding of vehicle systems
- Valid driver’s license
- Working knowledge of computer systems, in particular Reynolds & Reynolds or ADP; Microsoft Office; and web browsing skills
- Outstanding communication skills
- Great attitude with a high-energy personality
- Professional appearance and work ethic
Why work for us:
We offer a competitive pay plan, including benefits and a company pension plan; and the tools to be successful, including manufacturer training and a pleasant work environment.
If you feel this is the career for you please submit your resume today!
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