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Automotive Service Advisor Niagara Falls 113579

Position: Automotive Service Advisor Niagara Falls 113579
Employer: The Performance Group of Automotive Companies
City: Niagara Falls
State/Province: ON

We are now seeking to hire a Service Advisor for our growing business. This position requires an energetic, customer orientated focused candidate.

You must have the ability to provide exceptional customer service by ensuring communication and follow-up to our customers on repair status and charges; and to promote service sales on maintenance and repair that is identified during the service appointment process.

Key Responsibilities:

  • Meet and greet customers
  • Take service calls from customers to schedule appointments
  • Address customer’s questions/needs promptly and professionally
  • Identify service needs of customer vehicle based upon historical service data
  • Ask the proper questions to ensure the vehicle to be serviced is diagnosed properly
  • Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided
  • Determine progress of repair/service orders and inform customer accordingly
  • Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
  • Establish long-term positive relationships with customers


  • Minimum 3 years of automotive Service Advisor experience
  • Basic understanding of vehicle systems
  • Valid driver’s license
  • Working knowledge of computer systems, in particular Reynolds & Reynolds or ADP; Microsoft Office; and web browsing skills
  • Outstanding communication skills
  • Great attitude with a high-energy personality
  • Professional appearance and work ethic

Why work for us:

We offer a competitive pay plan, including benefits and a company pension plan; and the tools to be successful, including manufacturer training and a pleasant work environment.

If you feel this is the career for you please submit your resume today!

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