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Inbound Customer Service Representative and Outbound Sales Representative Woodstock 112457

Position: Inbound Customer Service Representative and Outbound Sales Representative Woodstock 112457
Employer: Alliance iCommunications
City: Woodstock
State/Province: ON
Zip/Postal Code: N4S 0A1
Valid Until:

Who we are:

We are a successful London based organization that provides exceptional telephone customer service and sales support to some of North America's most recognized and respected corporations and their customers. Our success is based on the commitment and skill of our talented employees who make up our winning team. As a result of our growing business, we are looking for talented, dedicated and enthusiastic people to join our client focused environment as permanent full time Outbound Sales Professional’s and Inbound Customer Service Agents.

What you should know about us:

  • Family owned and operated since 1994
  • Extensive opportunities for career advancement; over 80% of our management team started in customer service support positions
  • Proud recipient of the 2002 Large Business of the Year Award by the London Chamber of Commerce
  • Apprenticeship Sponsor for the Ontario Ministry of training and Colleges
  • We offer E-learning Apprenticeship Training Programs for certification as a Customer Care Representative or Sales Agent

Core Competencies:


  • Excellent communication and interpersonal skills – a commitment to understanding and delivering effective customer service
  • Self motivated with an ability to set goals and achieve them
  • Professional and courteous telephone etiquette
  • An ability to work and succeed in a fast paced environment
  • Problem solving and troubleshooting skills with the ability to recognize issues and resolve them
  • Listening skills with the ability to show empathy
  • An ability to multi-task and remain calm under pressure
  • Self learner with ability to apply information and adapt to changes

Inbound Position Details:


As one of our valued Inbound Customer Service Agents, you will be responsible for providing exceptional customer service and support to our many well known and established North American clients.

  • Rate of pay - $12-13.50/hr plus monthly bonus
  • Inbound Customer Service Agent positions available for English speaking applicants and French or Spanish bilingual candidates
  • Health, Dental and Vision Benefits Fully paid for by us!
  • A comprehensive training program and ongoing support/mentoring from our team leaders

Qualifications:


  • 1-2 years in a Call Centre Environment
  • An ability to work evenings and weekends
  • Ability to read, write and communicate fluently in English
  • Ability to communicate effectively in both verbal and written format
  • Proficient computer/keyboarding skills(Windows based environment)-candidates who demonstrate superior computer skills will be given preference
  • Minimum High School Diploma

Outbound Position Details:

As one of our valued Outbound Sales Professionals, you will be responsible for providing exceptional sales support and service.
Position requires employee to contact consumer customers to offer various credit card products on behalf of American Express

  • Rate of pay – $12/hr plus commission. You will have the opportunity to earn hundreds of dollars in bonuses each month!
  • Premium paid for Bilingualism (English/Spanish or English/French) - when assigned to a Bilingual Campaign
  • Full Health and Dental Benefits fully paid for by us!
  • Various shifts available
A comprehensive training program and ongoing support/mentoring from our team leaders

Qualifications:

  • Desire and Personality to do phone sales for American Express
  • Competitive nature, driven by opportunity to earn bonuses on top of an hourly wage
  • An ability to work evenings
  • Ability to read, write and communicate in fluent English
  • Proficient computer/keyboarding skills (Windows based environment)
  • Minimum High School Diploma
  • Criminal background check required
  • Sales Experience is an asset
  • Professional and courteous telephone etiquette
  • An ability to work and succeed in a fast paced environment
  • Listening and persuasion skills
  • Calm under pressure and confident in your abilities

Please note this position is located in London, ON.

We are your connection to success!
Apply today!


Keywords: English, French, Bilingual, sales, inside sales, B2B, telemarking, Sales Representative, Sales Rep, Account Manager, Account Management, Business Development, Salesperson, Salesman, Saleswoman, Ontario, ON, Tavistock, Ingersoll, Zorra, Burford, Brant, Brantford, Norwich, Tillsonburg, Dorchester, London, Stratford, Kitchener, Cambridge


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