||Bilingual Sales Representative Kitchener 102786|
||Express Employment Kitchener|
We are currently seeking Bilingual Sales Associates (French and English) for one of their clients in Kitchener!!!
DUTIES & RESPONSIBLITIES:
1. Provide telephone support for e-commerce and insurance clients
- Provide new quotes to customers inquiring about the purchase of insurance
- Increase sales by offering additional products through effective up-selling/cross-selling techniques while meeting or exceeding monthly performance objectives in terms of sales volume, call answer time and call quality
- Register new clients’ personal and policy information
- Make changes to existing policies such as processing cancellations or refunds of purchased policies
- Interpret policies and provide benefit information to customers
- Provide translation services, as required
- Other duties as assigned
- Knowledge of and skill in using MS Office and Windows based applications. Proven proficiency utilizing web-based applications, including e-mail; proficient data entry skills.
- Demonstrated success in a sales based environment
- Ability to identify customer’s needs and provide optimal or alternative product solutions to meet those needs
- Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction
- Ability to exercise independent judgment and initiative to overcome objections, and resolve customer concerns and conflict, in a professional manner.
- Ability to maintain an energetic and enthusiastic attitude when faced with rejection
- Ability to overcome objections, resolve customer concerns and conflict, in a professional manner
- Ability to work independently in a fast-paced team environment
- Ability to pay close attention to detail and multi-task
- Ability to meet all company standards in productivity and audits
- Flexibility to work in an environment with rotating schedules
- Knowledge of department and company policy and procedures
- Hours of Work: Must be flexible and available to work Monday to Sunday 8am-9pm (37.5 hours per week)
Pay Rate: $17.65/hr (after successful training, $1.50 will be added per hour worked for French bilingualism)
EDUCATION & EXPERIENCE: MUST be fluent in French (will be tested on this aspect). Minimum one-year post-secondary education or minimum 6-12 months experience in a Customer Service function. Accident and Sickness Licensed or willing to become licensed. .
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Work is performed in a normal office environment. Much of the time is spent sitting in a comfortable position. Infrequent opportunity to walk about. Infrequent need to move/lift light articles.
Please apply today!
We would like to thank all applicants, however, only those candidates selected for an interview will be contacted. No phone calls please!!!
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