We are looking for a New Home Warranty Specialist to join our passionate, industry-leading team. If you’re looking for an innovative company that’s focused on growth and is on a mission to create an unforgettable customer experience, please read on.

We are looking for someone with “hands on” experience with home repair and maintenance skills, specifically drywall and paint repair

The Role

The New Home Warranty Specialist ensures new home warranty issues are addressed and contributes to maintaining our reputation for superior customer service through timely and effective home warranty service. This role will service homes across the Calgary area.

The Responsibilities

• Understand and assess the deficiencies in a new home to determine the appropriate action
• Responsible for contributing to the customer experience by attending scheduled warranty appointments at customer homes
• Provide guidance and information directly to customers regarding the operation, maintenance, and care of their new home
• Provide post-possession services and warrantable repairs including dispatching tradespeople for repairs
• Review maintenance items with new homeowners
• Assess and understand “on demand” maintenance requests from homeowners
• Ensure completions of repairs to meet the company's standards of workmanship
• Perform trade evaluations
• Contribute to the customer experience by receiving phone calls and emails from customers of a varied nature and aid in making strategic decisions
• Building and maintaining trade relationships through a regular proactive feedback loop
• Participate in Service and Warranty meetings

Now Let’s Talk About You

• Experience in home repair
• A firm understanding in both home maintenance and home function.
• Strong interpersonal and communication skills to deal directly with customers
• Able to perform field work (Site Visits) that require light to high physical exertion
• Must provide a driver’s transcript with a clean driving record.
• Knowledge of a variety of construction processes
• Safety First mentality
• Strong computer skills and familiarity with the Microsoft Suite of programs
• Safety training or PHBI course completion preferred